Ten modules. One subscription.

Scheduling & rotas

Build rotas in minutes. Update them in seconds.

Create shifts from care plans, allocate by carer skills, availability and proximity, and push changes to everyone instantly. No phone calls, no WhatsApp chains.

• Drag-and-drop rota builder across day, week and month views
• Auto-allocation based on carer skills, distance and availability
• Conflict detection — flags double-bookings before they happen
• Shift templates for recurring care packages
• Real-time push notifications when rotas change
• Holiday and absence management built in

Full scheduling details →

eMAR

Replace paper medication records with a live digital trail.

Carers record medication administration from their phone the moment it happens. Missed doses, late administrations and changes are flagged automatically — no end-of-shift paperwork review required.

• Medication round lists pulled from the care plan automatically
• Instant alerts on missed or refused doses
• Full administration history with carer sign-off
• PRN (as-required) medication tracking
• Controlled drug recording with witness requirements
• Exportable MAR charts for CQC inspections

Full eMAR details →

Visit verification

Know every visit happened. Know when it didn't.

Carers clock in and out from the mobile app. GPS timestamps confirm they're at the right address. No-shows surface on the manager dashboard within seconds — before the client's family calls to ask.

• GPS-verified clock-in and clock-out
• Automatic late and missed visit alerts
• Real-time visit status visible to managers and families
• Offline mode — syncs when connection is restored
• Visit notes and task completion recorded at point of care
• Full timestamped audit trail for each visit

Full visit verification details →

Invoicing

Invoice week → one hour, not one week.

Visit data flows automatically into invoicing. Bill local authorities, private clients and insurance providers with the correct rates, split payers, and one-click batch invoice generation.

• Multi-payer billing — split costs between local authority and private
• Multiple client rate cards with uplift rules
• One-click invoice generation from confirmed visits
• Export to Sage, Xero and QuickBooks
• Invoice approval workflow before sending
• Credit notes and adjustments handled cleanly

Full invoicing details →

Staff pay & payroll

Pay accurately. Pay on time. Without the spreadsheets.

Clock-in data, travel time, mileage and overtime are calculated automatically from the same visit records the rota runs on. No double-entry. No disputes over hours.

• Timesheet generation from confirmed visit data
• Travel time and mileage calculation between visits
• Holiday entitlement accrual (including irregular hours)
• Sick leave and Bradford Factor tracking
• Payslip export to major payroll providers
• Overtime and enhanced rate rules built in

Full payroll details →

CQC compliance

Inspection ready. Always. Not just before the call.

Evidence for CQC's key questions, audit trails, training records and care plan evidence are built into the platform — not assembled in a panic when the inspector books in. Export a complete evidence pack in minutes.

• CQC's five key questions mapped to platform data
• Full audit trail on every care record change
• Staff training and certificate tracking with expiry alerts
• DBS check expiry reminders
• Incident and complaint recording with resolution workflow
• Exportable evidence packs for inspection preparation

Full compliance details →

Business intelligence

The numbers your board actually asks about.

Real-time dashboards on carer utilisation, visit completion rates, client outcomes and financial performance — so you're managing the business, not searching for data.

• Live utilisation and productivity dashboards
• Visit completion and punctuality rates
• Revenue forecasting from scheduled care packages
• Staff performance and absence analytics
• Client outcome tracking over time
• Custom report builder (Scale plan)

Full BI details →

Family portal

Fewer phone calls. More peace of mind.

Clients, families and next-of-kin get a dedicated view of who's coming, when they arrived, and what was done — without calling the office. Feedback can be left directly on each visit.

• Real-time visit status visible to authorised family members
• Visit notes and medication records (permission-controlled)
• Instant notifications when a visit starts or ends
• Direct feedback on individual visits
• No app download required — web-based access
• Configurable access levels per client

Full family portal details →

Recruitment & ATS

Recruit smarter, hire faster.

A full applicant tracking system, built into iStaffRota. Manage jobs, applications, interviews, references and onboarding in one place — and the moment you hire, the candidate becomes an employee on your rota.

• Job and vacancy management
• Single application pipeline — applied, interview, hired
• Interview scheduling and notes
• Reference requests stored against each candidate
• Onboarding straight into the rota — no re-keying
• Recruitment dashboard and hire-funnel reporting

Full recruitment details →

Carer mobile app

Everything a carer needs. In their pocket.

Available on iOS and Android. Carers see their rota, clock in and out, record visit notes using speech-to-text, complete care tasks and report incidents — all from one simple app.

• Available on iOS and Android
• Rota view for today, this week and beyond
• GPS clock-in and clock-out
• Speech-to-text visit notes — no typing required
• Care plan tasks checklist for each visit
• Offline mode — works without signal, syncs when connected
• Incident and concern reporting
• Push notifications for rota changes and new shifts

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