Family & client portal
Fewer worried phone calls. More informed families.
The iStaffRota family portal gives the people who matter most a real-time window into the care being delivered — who visited, when, what was done, and whether medication was given — without calling your team.
What families can see
Everything that matters, in one place.
Who's coming and when
Families see the week's scheduled visits in advance — which carer, what time, what for. No more calls asking "who's coming on Thursday?" Your team gets that time back.
Real-time visit status
When a carer clocks in, the family sees it. When they leave, they see that too. Instant confirmation that a visit happened — without calling the office or the carer.
Visit notes and care tasks
The completed care task checklist and visit notes appear in the portal as soon as the carer submits them. Families read exactly what happened on each visit — in the carer's own words.
Medication records (eMAR)
Where permitted by the agency, families can see the medication administration record — what was given, at what time, by whom, and whether any doses were missed or refused.
Visit feedback
Families can rate and comment on individual visits directly in the portal. Feedback goes straight to your care manager — no complaints forms, no difficult phone conversations to initiate.
No app required
The family portal is browser-based — families access it via a secure link on any phone, tablet or computer. No app to download, no account to create. Your agency controls who has access.
It's great to have access to the care notes. The app empowers service users, family and social workers because we can all see what's happening in real time.
Eric · Director, FSC Ltd · iStaffRota customer
For your agency
What the portal does for your team.
Reduces inbound calls
The most common calls to care agencies are "Has my mum's carer been today?" and "Did they give the medication?" The portal answers both — before families even think to call.
Differentiates your service
Families choosing a care agency now often ask what visibility they'll have. Offering a real-time portal is a genuine competitive differentiator — and a strong point in tender submissions.
Supports CQC's Caring key question
Family involvement and transparency are direct evidence points for CQC's Caring domain. The portal generates that evidence automatically, visit by visit.
Works with
The portal surfaces data from across the platform.
Included on Growth and Scale
The family portal is included in your plan.
Book a demo and we'll show you the portal from both sides — what families see and how your team configures access and permissions.