For families & service users
Know your loved one is being cared for. In real time.
The iStaffRota family portal gives you a window into the care your relative receives — who visited, when they arrived, what was done, and whether medication was administered — without calling the agency.
What families can see
Reassurance at a glance.
Who's coming and when
See the week's scheduled carers and visit times in advance. Know who to expect — and get notified when they arrive.
Real-time visit status
When a carer clocks in, you see it. When the visit ends, you see that too. Instant peace of mind — no phone calls to the agency needed.
Visit notes and care tasks
Read what was done on each visit — the care tasks completed, any concerns raised, and the carer's notes — as soon as the visit is finished.
Medication records (eMAR)
Where permitted, see the medication administration record — what was given, when, and by whom. Any missed doses are flagged immediately to the agency.
Leave feedback on visits
Share how you feel about a visit directly in the portal. Your agency sees this feedback and can act on it — no complaints forms or phone calls required.
No app download required
Access the family portal through a web browser on any device. No account setup, no app to download — just a secure link from your agency.
It's great to have access to the care notes. The app empowers service users, family and social workers because we can all see what's happening in real time.
Eric · Director, FSC Ltd · iStaffRota customer
Are you a care agency?
The family portal is included on Growth and Scale plans. Book a demo to see how your families experience iStaffRota.