Business intelligence
See what's actually happening in your business.
iStaffRota turns your operational data into live dashboards for utilisation, revenue, margin and compliance — so you can make faster decisions based on what's real, not what your managers tell you is real.
What you can see
Every metric that matters to a care agency owner.
Carer utilisation
See what percentage of each carer's contracted hours are filled with billable visits — by carer, by team, by branch. Spot underutilised capacity and overstretched carers before it becomes a problem.
Revenue and margin by client type
Which client types are most profitable — local authority, NHS, private? Which care packages lose money when travel time is factored in? iStaffRota shows you cost-per-visit and margin per client type, live.
Revenue forecasting
Scheduled care packages generate automatic revenue forecasts for the coming weeks and months. Know your expected income before the billing period opens — useful for cashflow planning, recruitment decisions and tender bids.
Staff performance metrics
Track punctuality, visit completion rates and care plan compliance per carer. Identify your top performers and the carers who need additional support — with data, not guesswork.
Missed visit and late visit trends
See patterns in missed visits and late arrivals — by area, by carer, by time of day. Use the data to understand what's driving the problem, not just to manage the consequences.
Custom report export
Export any report as CSV or PDF for presentation to your board, your accountant or a local authority commissioner. Scheduled reports can be delivered to your inbox automatically.
The problem it solves
Most care agency owners can't answer these questions. You should be able to.
"What is my carer utilisation this week?"
Open the utilisation dashboard. See it by carer, by branch, by team. Updated in real time as visits are completed.
"How profitable are our local authority clients vs private?"
Revenue and margin are segmented by commissioner type. Compare cost-per-visit, revenue-per-hour and margin across all client groups.
"What will our revenue be next month?"
The revenue forecast builds from current care packages at their contracted rates. See expected income three months out before a single invoice is generated.
Data from every module
BI draws on your whole operation.
See your numbers
We'll demo the dashboards live with your data structure.
Tell us how your agency is structured — branches, client types, commissioner mix — and we'll show you exactly what your BI dashboard would look like.